Privacy Policy for Ayat Ambulance
Effective Date: January 1, 2024
Ayat Ambulance operates the website https://www.ayatambulance.com, which provides ambulance rental services in Bangladesh. This Privacy Policy outlines how we collect, use, and protect your information, particularly regarding our “Google Call Only” ads and SEO efforts.
1. Information We Collect
When you interact with Ayat Ambulance, we may collect the following types of information:
- Contact Information:
- Phone Calls: If you call us directly from our website or through a Google Call Only ad, we will have access to your phone number. We do not record calls.
- Emails: If you send us an email at info@ayatambulance.com, we will collect your email address and any information you provide in your message.
- Website Usage Data (via SEO and Analytics):
- Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, operating system, and mobile network information.
- Browsing Activity: We collect data on how you interact with our website, including the pages you visit, the time spent on each page, the links you click, and the referring website or search terms that led you to us. This is typically collected through tools like Google Analytics.
- Location Information: Based on your IP address, we may infer your general geographic location (e.g., city or region), which helps us understand our service areas.
- Information You Voluntarily Provide: If you fill out any forms on our website (though currently we primarily rely on calls and emails), or communicate with us through other means, we will collect the information you provide.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To respond to your inquiries, provide ambulance rental services, and communicate with you about your service requests.
- To Improve Our Services:
- To understand how users interact with our website and identify areas for improvement.
- To optimize our website for search engines (SEO) and enhance user experience.
- To analyze the effectiveness of our Google Call Only ads and other marketing efforts.
- Customer Communication: To communicate with you regarding service updates, confirmations, or other relevant information.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect the security and integrity of our website and services.
3. How We Share Your Information
Ayat Ambulance does not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share data with third-party service providers who help us operate our website, conduct our business, or provide services on our behalf (e.g., website hosting, analytics providers like Google Analytics). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Google Call Only Ads and Analytics
- Google Call Only Ads: When you click on our Google Call Only ads, Google may provide us with aggregated data about call performance, but generally does not share individual caller’s personally identifiable information with us beyond the phone number for the call itself.
- Google Analytics: We use Google Analytics to collect and analyze website usage data. Google Analytics may collect information such as your IP address, browser type, operating system, and pages visited. This data is anonymized where possible and used to understand website traffic and user behavior. You can learn more about how Google uses data when you use our site at www.google.com/policies/privacy/partners/.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
6. Your Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information (subject to legal exceptions).
- Object to the processing of your personal information.
To exercise these rights, please contact us at info@ayatambulance.com.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@ayatambulance.com
- Phone: +88 01337-419991